Return & Refund Policy
Your satisfaction is our priority. We want you to feel confident and beautiful with your Daniels Bridal accessories. If something isn't right, we're here to help.
30-Day Return Window
We accept returns within 30 days of delivery. To be eligible for a return, your item must be unworn, unwashed, and in the same condition you received it, with all original tags and packaging intact.
How to Start a Return
To begin a return, email us at info@danielsbridal.com with your order number and the item(s) you wish to return. Our team will provide return instructions and a return address.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval of your refund. Approved refunds are processed to your original payment method within 5-7 business days. Please note that your bank or credit card company may take additional time to post the refund.
Exchanges
Need a different size or color? We're happy to help with exchanges. Contact us and we'll guide you through the process to get you the right item for your wedding day.
Non-Returnable Items
For hygiene and quality reasons, the following items cannot be returned:
- Items that have been worn, altered, or washed
- Items missing original tags or packaging
- Custom or personalized items
- Items marked as final sale
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or full refund at no cost to you, including return shipping.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service, as we cannot guarantee we will receive your returned item.
Questions?
Our customer care team is here to help. Reach us at info@danielsbridal.com or +1 (817) 500-8790, Monday through Friday, 9 AM to 6 PM CST.